Privacy Policy
Introduction
Welcome to cityofatlanta.org. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website and use our services. Our goal is to be transparent about your privacy and to respect and safeguard your personal information. By using our site, you consent to the practices described in this policy.
We are committed to protecting your privacy and handling your data with care. If you have questions about our privacy practices, you can contact us using the information provided in the "User Rights & Contact Information" section.
Data Collection
We collect and receive different types of information to provide and improve our services. This includes information you provide directly and information we collect automatically when you use our site.
- Name, username, and contact details (such as email address and phone number) when you create an account, request services, or communicate with us.
- Payment information when you complete a purchase or transaction (handled securely by our payment processors).
- Communications and feedback you provide through forms, surveys, or support channels.
Automatically collected information:
- Browsing behavior, such as pages visited, time spent on pages, clicks, and search terms.
- Device information, including IP address, browser type, operating system, and device identifiers.
- Location information derived from your IP address or device location settings (where permitted).
- Cookies and similar tracking technologies to help us understand site usage and personalize content.
We may also obtain information from third parties, such as analytics providers, payment processors, and business partners, in accordance with applicable laws and with your consent where required.
Usage of Information
We use the information we collect to provide, improve, and personalize our services, communicate with you, and fulfill our legal and security obligations.
- Operate and maintain the website and services, including processing orders, payments, and account management.
- Improve user experience by personalizing content, recommendations, and features based on your preferences and behavior.
- Respond to inquiries, provide customer support, and communicate important notices or updates.
- Analyze usage patterns to enhance site performance, security, and reliability.
- Comply with legal obligations, resolve disputes, and enforce our terms and policies.
We may aggregate or de-identify data for analytics or research purposes, in a way that does not identify you personally.
Data Protection & Security
We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.
- Secure transmission of data using industry-standard encryption (e.g., TLS) for data in transit.
- Encryption of sensitive information at rest where feasible and appropriate.
- Access controls and authentication measures to limit who can view or modify data.
- Regular monitoring, vulnerability assessments, and security updates to protect against threats.
- Data retention practices that store information only as long as necessary to fulfill the purposes described in this policy or as required by law.
While no system can be guaranteed to be entirely secure, we maintain robust security practices and respond promptly to incidents in accordance with applicable laws and regulations.
User Rights & Contact Information
You have certain rights regarding your personal data. Depending on your location and applicable law, you may have the right to access, correct, delete, restrict processing, or object to processing of your personal information.
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data, subject to applicable legal obligations.
- Restriction: You can request that we limit how we process your data in certain circumstances.
- Objection and withdrawal: You can object to certain processing and withdraw consent where applicable.
To exercise these rights or for privacy-related questions or concerns, please contact us at:
Email: privacy@cityofatlanta.org
Mailing address: City of Atlanta Privacy Office 55 Trinity Ave SE Atlanta, GA 30303
If you are in the European Economic Area or other regions with data protection laws, you may have additional rights, including data porting, and you can lodge a complaint with the relevant supervisory authority.