Frequently Asked Questions

Permits and Licenses

What permits do I need for home renovations?

You may need a building permit, electrical permit, plumbing permit, and possibly a zoning review depending on the scope of work. Check the City of Atlanta Permits and Licenses portal to determine exact requirements for your project.

How do I apply for a permit online?

Create an account on the ePermits portal, complete the permit application, upload plans, pay the applicable fees, and schedule inspections as required.

How long does permit approval take?

Approval times vary by project type and department workload. You can track your application status online and contact the permits office for estimated timelines.

Utilities and Payments

How can I pay my water bill?

You can pay online through the My Account portal, by phone, by mail, or in person at designated city service centers. Online payments are typically the quickest option.

How do I set up automatic payments for utilities?

Automatic payments can be set up through the official utility portal by linking your bank account or credit/debit card to your account profile.

What should I do if I receive a high water bill?

Review usage history in your account, check for leaks, and contact the Water and Sewer Department if you believe there is an error or if you need a bill adjustment or meter inspection.

City Services and Reporting

How do I report potholes or street maintenance issues?

Submit a service request through the 311 system via the city’s website, the 311 mobile app, or by calling the 311 center. Include precise location and a brief description of the issue.

Where can I find trash and recycling pickup schedules?

Schedules are available on the City of Atlanta sanitation page. You can also sign up for reminders and alerts about changes to collection days.

How do I contact City Services for a general inquiry?

Visit the City Services contact page or call the official city hotline to connect with the appropriate department for your question.

Public Safety and Emergency

How do I contact non-emergency police services?

For non-emergency situations, call the non-emergency police line or submit an online tip. In an emergency, dial 911 immediately.

What should I do during a severe weather event?

Follow official alerts, heed evacuation orders if issued, secure your belongings, and consult the city’s emergency management page for instructions and shelter information.

Parks, Recreation, and Events

How do I reserve park facilities or book event venues?

Use the Parks and Recreation portal to check facility availability, submit a reservation request, and pay any applicable fees.

Where can I find programming for youth and seniors?

Programs are announced on the Parks and Recreation pages and published on the city events calendar. Details and registration are available through the portal.

Building Codes and Housing

What are the current building code requirements?

Code requirements vary by project type and scope. Review the City of Atlanta Building Code pages and consult the Building Inspections division for compliance and plan review guidance.

How do I schedule a building inspection?

Inspections are scheduled through the ePermits portal or by contacting the Building Inspections division after permit submission.